LaunchLayer Ltd — Legal Documentation

LaunchLayer Ltd is registered in England & Wales (Company No: 15467290), is fully VAT registered (GB 462 8841 02), and is registered with the Information Commissioner's Office (ICO) under Registration No: CSN8804243.

1. Privacy Policy

At LaunchLayer Ltd, we respect your privacy. Whether you’re booking a home laptop repair in Wickford, organizing a startup business IT infrastructure layout, or configuring a custom gaming computer, we only collect the minimum information required to execute our engineering services safely and securely in absolute compliance with UK GDPR.

1.1 What Data We Collect

PC & Laptop Repair Clients

Identity & Contact: Full name, email address, phone number, and physical property address (required to manage our Free Local Collection & Return Delivery service).
System Profiles: Technical machine attributes including brand, physical hardware variations, serial identifiers, and operating systems.
Access Configurations: Local user account credentials (only when explicitly requested to perform bench-testing diagnostics, kept secure and deleted instantly upon handover).
Workshop Notes: Technical diagnostic scan histories, stability heat logs, and benchmark execution charts.

Business IT & Corporate Clients

Corporate entity name, registered office address, and primary technical point-of-contact details.
Commercial network asset maps, storage infrastructure volumes, cloud domain structures, and environment credentials where required for migrations.

Custom Build & Hardware Clients

Full billing metrics, delivery details, component specification tallies, and transactional validation logs.
Payment Transaction Safety: Financial transactions are processed via encrypted channels using our secure mobile SumUp card terminals during doorstep handovers or via interactive FreeAgent digital invoice links. LaunchLayer Ltd never captures, stores, or views your full raw credit or debit card strings.

1.2 How We Use Your Data

To safely collect, repair, upgrade, and return your desktop computers, laptops, and technical components.
To communicate clear, jargon-free updates regarding your active workshop ticket or invoicing details.
To securely manage business software cloud setups, domain authentications, and network configurations.
To fulfill statutory accounting, corporate tax processing, and legal UK compliance laws.

⚠️ Data Protection Baseline: We never sell, lease, or distribute your personal details to third-party marketing companies under any circumstances. Technical insights or security warning bulletins are only transmitted if you have explicitly opted in.

1.3 Data Retention Schedules

General General Enquiries: Maintained for a maximum operational tracking loop of up to 12 months.
Workshop & Repair Histories: Maintained for up to 3 years following your last active engineering service closure.
Business Invoices & Tax Audits: Retained for up to 6 years to follow mandatory statutory HMRC accounting laws.
Device Security Passwords: Completely purged and wiped from workshop data caches immediately upon device handover.

1.4 Your UK GDPR Rights

Under the statutory provisions of the UK GDPR, you maintain absolute rights to request a physical copy of your stored records, demand data corrections/deletion, or completely withdraw structural consent loops at any time.

To exercise these rights or request immediate account removal, contact our data coordinator at hello@launchlayer.uk. If your resolution path remains unfulfilled, you retain the legal right to lodge an escalation directly with the Information Commissioner's Office (ICO) at https://ico.org.uk.

2. Terms of Service

By booking a technical service, scheduling a residential doorstep pickup, or commissioning a custom computer assembly, you explicitly agree to follow and be bound by these legal terms.

2.1 Workshop Operations & Pricing

LaunchLayer Ltd supplies professional out-of-warranty diagnostic testing, hardware component replacement arrays, malware sanitation loops, custom computer configuration builds, and small business IT consulting frameworks.

2.2 Invoicing, Tax & Payment Gateways

We accept on-site card processing via secure SumUp mobile readers (supporting major debit/credit cards, Apple Pay, and Google Pay) or online payment processing via FreeAgent invoice gateways.
All initial workshop diagnostics are provided 100% free of charge.
LaunchLayer Ltd is a VAT-registered business. All consumer repair estimates include VAT at the standard UK rate. Commercial B2B solutions will be issued with fully compliant FreeAgent VAT invoices for company tax deduction processing.

🛡️ Our No-Fix, No-Fee Guarantee: All standard repair tickets are backed by our explicit assurance. If our engineering bench cannot isolate a functional software or hardware solution, or if a physical repair is diagnosed as not cost-effective for your machine's lifecycle, you owe absolutely nothing for our workshop bench labor.

2.3 Custom PC Builds & Sourced Hardware Components

When commissioning a custom system assembly or component upgrade, individual hardware components (GPUs, CPUs, motherboards, etc.) are sourced specifically for your project. LaunchLayer Ltd reserves the absolute right to request a component deposit payment prior to purchasing specialized parts from our logistics distributors.

2.4 Liability & Data Allocation Responsibility

🚨 CRITICAL CUSTOMER RESPONSIBILITY: DATA LOSS WARNING
While our workshop takes extreme technical precautions to isolate and preserve your files, the customer bears sole responsibility for maintaining a secure, verified backup of all information prior to scheduling any diagnostic or component hardware upgrade. LaunchLayer Ltd is not legally liable for system data loss during bench configurations unless directly caused by our proven negligence.

Indirect Losses: LaunchLayer Ltd is not legally responsible for indirect operational losses, commercial downtime, or business delivery logistics delays entirely outside our reasonable sphere of control (such as regional internet infrastructure drops or distributor stock allocation errors).

2.5 Governing Law

These terms and all operational workshop agreements are governed exclusively by the laws of England and Wales.

3. Component Warranties & Cancellations

We want you to have absolute confidence in every technical configuration that leaves our Glebe Road workshop bench.

12-Month Hardware Guarantee: All brand-new components sourced and installed by LaunchLayer Ltd (including replacement laptop screens, internal batteries, SSD upgrades, and power supply units) are backed by a complete 12-month workshop warranty covering component failure.
Custom Build Cancellations: For custom gaming rigs or business setups, once components have been ordered from our suppliers and unsealed for assembly, cancellation requests will be subject to a restock fee dictated by our parts distributors.
Faulty Component Goods: If an installed part demonstrates a manufacturing failure within its warranty lifecycle, it will be repaired, swapped, or refunded at absolutely zero bench cost or transit labor fees to you.

This return framework does not alter, diminish, or affect your statutory consumer rights under UK law.