LaunchLayer Ltd Privacy Policy

Last updated: 11/06/2025

At LaunchLayer Ltd, we take your privacy seriously. Whether you’re a client or just browsing our website, we only collect the information we need to provide our services—and we handle it securely, transparently, and in line with UK GDPR.

1. Who We Are

LaunchLayer Ltd is a UK-based consultancy offering:

  • PC repairs and IT support

  • Small business IT setup and consultancy

📧 Contact: hello@launchlayer.uk

2. What Data We Collect

Depending on how you work with us, we may collect:

PC Repair / IT Support Clients:

  • Name, email, phone number

  • Device details (make, model, OS)

  • Access credentials (where explicitly provided)

  • Issue descriptions and diagnostic logs

Small Business IT Setup and Consultancy Clients:

  • Business name, contact person(s), email, and phone number

  • Service requirements and IT infrastructure details

  • Access credentials (where required)

Visitors & Communication:

  • IP address and site usage data (cookies, if used)

  • Emails and contact form messages

3. How We Use Your Data

We process your data to:

  • Deliver the services you’ve requested

  • Communicate with you effectively

  • Improve our services and support

  • Meet legal, tax, or regulatory requirements

We do not sell your data or use it for automated profiling.

4. Legal Basis for Processing

We rely on:

  • Consent (e.g. marketing opt-ins)

  • Contract (e.g. fulfilling service requests)

  • Legal obligation (e.g. tax records)

  • Legitimate interest (e.g. responding to enquiries)

5. Sharing Your Data

We only share your data with:

  • Secure cloud platforms (e.g. Google Workspace, AppSheet)

  • Payment providers (e.g. Stripe, PayPal)

  • Service partners (trusted contractors, where agreed)

  • Legal or regulatory authorities if required

All third parties follow strict data protection rules.

6. Data Retention

We keep your data only as long as necessary:

  • For service delivery: typically up to 3 years after your last interaction

  • For legal or tax purposes: as required by law

We securely delete data when it’s no longer needed.

7. Security Measures

We use:

  • Encrypted cloud storage

  • Role-based access controls (RBAC)

  • Two-factor authentication

  • Regular audits and secure deletion protocols

8. Your Rights

You can:

  • Request access to your data

  • Ask us to correct or delete it

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

📩 To exercise these rights, email hello@launchlayer.uk

9. Cookies

We may use cookies or analytics tools in the future. If so, you’ll be informed and asked for consent.

10. Questions or Complaints

📩 Contact: hello@launchlayer.uk
If you’re not satisfied, you can also contact the ICO: https://ico.org.uk