About us

LaunchLayer was created with a simple goal: to make PC repair and tech support accessible, honest, and stress-free. After years of helping friends and neighbours troubleshoot their tech issues, it became clear there was a need for a local, personal service that put people first.


With that spirit, LaunchLayer was launched right here in Wickford, bringing fair pricing, no-fix-no-fee assurance, and expert help to homes and small businesses across Essex.

PC build by Launchlayer in Wickford

Core Values & Service Pledges

We don’t upsell. We don’t overcharge. And we don’t disappear after the fix.
Our model is simple:

  • Clear prices, no hidden fees

  • Free diagnostics & local collection

  • Personalised service and honest advice

Internal view of a Lenovo PC motherboard repair by LaunchLayer in Wickford

Why Choose LaunchLayer?

At LaunchLayer, every service is grounded in our core principles:

  • Transparency

  • Efficiency

  • Community Focus

  • Empathy

We pledge to:
✔ Offer fair pricing upfront
✔ Keep you informed throughout the process
✔ Treat your data and privacy with care
✔ Be available when you need help—not just during the job

LaunchLayers support of A Child's wish which features a young child wearing a pink hat hugging a large teddy bear, promoting a charity called 'A Child's Wish'.

We’re proud to support A Child’s Wish, a UK-based charity making dreams come true for children with life-limiting conditions. A portion of our income goes toward helping them grant wishes throughout the year.

Don’t take it from us!

  • "I had issue with a slow performing laptop and Jordan couldn't have been more helpful. Quick to respond to messages, kept me informed about what the issues might be and offered solutions to resolve them including the cost. The laptop was upgraded and now works much more efficiently. Excellent service. Will be using Jordan for all my tech issues!"

    Google Review

  • "I was about to buy a new laptop after smashing the screen, but decided to check if it could be fixed first. So glad I did. The screen was replaced quickly, and it’s now working like new again. Saved me the cost of buying a new one!"

    Google Review

  • "Took my child’s tablet in because the battery was barely lasting an hour. It was looked at quickly, and the battery was replaced with no fuss. Turnaround was fast, and it’s working perfectly now. Great service and fairly priced too. Would definitely go back if we have any more tech issues."

    Google Review

  • "I had issues with my laptop constantly freezing, or taking forever to boot! Before I condemned it to the back of the cupboard I thought i’d give these guys a go to see if they could help. I’m glad I did, as within a day it was sorted, turned the hard drive was on its last legs! They replaced it for me and when i got it back it was like a new laptop, with everything in its right place. It was refreshingly simple and all at a fair price, so I would definitely use them again!"

    Google Review

  • "Had a custom PC built and honestly couldn’t be happier. Asked for something solid for gaming and what I got was way better than expected. Nice tidy build, runs everything like a dream, and it was kept in my agreed budget too. Definitely recommend if your machine’s on its last legs or you want something new."

    Trust Pilot Review

  • "Very experienced PC builder who prioritises getting you the best deal possible and ensuring everything in your system works phenomenally. Would highly recommend!"

    Google Review

We come to you

Hours
Monday–Friday
9am–10pm

Phone 07367 652987

Map of computer repair service area in Essex covering Wickford, Basildon, Rayleigh, and nearby towns

We serve Wickford, Basildon, Rayleigh, and surrounding areas in Essex.
Wherever you are locally, we’re here to help—with free local collection and drop-off available