The LaunchLayer Story: Honest Tech Support for Essex
Professional PC Repair Made Personal
LaunchLayer was created with a simple goal: to make PC repair and tech support accessible, honest, and entirely stress-free. After years of helping friends and neighbors in Wickford troubleshoot complex hardware and software issues, it became clear there was a need for a local, personal service that puts people first.
Born right here in Wickford, LaunchLayer was founded to bring fair pricing, expert diagnostics, and a No-Fix, No-Fee assurance to homes and small businesses across Essex.
Why Experience Matters
Technology is a significant investment, and you need to know your data is in safe hands. With over 15 years of professional IT experience in hardware and software troubleshooting, I’ve seen almost every issue a PC or laptop can throw at you.
Specialist Expertise: From building high-performance gaming rigs to recovering critical data from failing drives.
Proactive Security: Extensive experience in removing persistent malware and securing systems after a scam or phishing attempt.
Continuous Learning: I keep pace with the latest Windows updates and hardware trends so you don’t have to.
The LaunchLayer Promise
We don’t believe in upselling parts you don’t need or overcharging for simple fixes. Our model is built on transparency and reliability:
Clear Prices: No hidden fees or "shop floor" surprises.
Free Local Collection: We make it easy by collecting and returning your tech across Wickford, Basildon, Billericay, Rayleigh, and Brentwood.
Your Data, Protected: I treat your private data with the same level of security and respect as my own.
Tech Support with a Purpose
Your Repair, Their Dream: Why We Give Back
I believe that a local business should give back to the community it serves. LaunchLayer is a proud supporter of A Child’s Wish, a UK-based charity making dreams come true for children with life-limiting conditions.
A portion of our income from every repair goes toward helping them grant wishes throughout the year. When you choose LaunchLayer for your laptop or computer repairs, you’re also helping to bring joy to children and families who need it most.
With over 15 years of professional IT experience, Jordan Duggins has spent his career diagnosing complex hardware and software issues for both corporate environments and home users. He founded LaunchLayer to bring high-level technical expertise directly to the Wickford community, providing the honest, jargon-free support he felt was missing from high-street chains.
From custom gaming rigs to small business networking across Essex, Jordan’s goal is simple: to provide a reliable local alternative that focuses on quality repairs that extend the life of your technology.
Have a Question? Jordan is Happy to Help.
Client Reviews
Jordan built me a PC to a very good standard ; much higher spec than going to buy a shop PC for the same price.
Jordan kept me informed every step of the way. He also got my old PC up to standard , which I have now given to my daughter.
Jordan is the go to man for computer problems. Thank you Jordan.
— Dave | BillericayI had trouble with my laptop and was contacted by Jordan on next door. Jordan came and looked at my laptop and knew what wrong with it. I also explained that I am Deaf and was very understanding and took his time explaining what he has had done to my laptop. I got my laptop back within 24 hours.
I am extremely happy with this company and service. Will be using this company again.
— Trina | SouthendJordan did a great job today. He cleaned up my son’s PC, getting rid of duplicated files & moving system files, so they can’t be accessed easily.
Jordan also added a family security app to help manage the use of the PC.
Thanks Jordan
— Jan | Galleywood