Frequently Asked Questions

What services do you offer?

We provide local PC repair, IT support, and nationwide IT consulting services. Whether you need help with device diagnostics, upgrades, security, or setting up your business IT, we’re here to help.

Do you offer remote support?

Yes! We offer remote troubleshooting for software issues, device optimisation, and general IT support—perfect for businesses and home users alike.

Where is your PC repair service based?

Our PC repair services are based in Essex, serving Wickford and the surrounding areas. For business IT support and consulting, we work with clients across the UK.

How much do your services cost?

We believe in clear, upfront pricing. For example, PC repairs start from £40, and IT setup packages start from £100. You can find a full breakdown on our under the relevant services page.

What’s your typical turnaround time for PC repairs?

Most diagnostic services can be completed within 24 hours. Repairs or upgrades typically take 1–3 days, depending on parts and complexity.

Do you offer ongoing support contracts?

Yes, we offer flexible monthly retainers for both PC support and business IT services. Contact us to discuss a plan that fits your needs.

What payment methods do you accept?

We accept bank transfer, credit/debit cards, PayPal, and a range of digital wallet payments (such as Apple Pay and Google Pay) for your convenience.

How do I get started?

Simply contact us via phone, email, or our website’s contact form. We’ll discuss your needs and book an appointment or consultation that suits you.

Do you work with both home users and businesses?

Absolutely! We’re happy to help both home users and businesses with their IT and PC repair needs.

Is my data safe during repairs?

Yes. We take data privacy seriously and use secure processes to protect your information during any repair or service