Frequently Asked Questions

PC & Laptop Repairs

Do you offer computer repairs near me? Yes. we provide a Free Collection and Delivery service across Wickford, Basildon, Rayleigh, Billericay, Southend, and Brentwood. Most repairs are handled in our local workshop, so you don't have to worry about parking or transport.

What specific repair services do you provide? We handle everything from hardware failures to software glitches, including:

  • Performance Boosts: SSD & RAM upgrades (the best way to speed up a slow PC).

  • Physical Fixes: Thermal cleaning, noisy fan repairs, and screen replacements.

  • Software: Virus/Malware removal, scam recovery, and Windows reinstalls.

  • Custom Builds: High-spec gaming PCs and professional workstations.

How much does a repair cost? We believe in transparent, fixed pricing. Diagnostics are Free, and basic repairs start from £40. We always provide a full quote before starting any work so there are no hidden surprises.

What is "No-Fix, No-Fee"? It's simple: If we can't find a solution to your problem or it’s not cost-effective to repair, you don't owe us a penny for the labor.

How long will my repair take? We aim for a fast turnaround. Diagnostics are usually done within 24 hours. Most repairs or upgrades are completed in 1–3 working days, depending on part availability.

Do you work on Apple Macs? Yes! We provide MacBook resets, iMac SSD upgrades, and general macOS troubleshooting. If your Mac is getting slow or stuck on a loading screen, we can help.

Is my data safe during the repair? Absolutely. We prioritize data integrity and never wipe or reset a device without your express consent. We also offer secure data backup and recovery services if your drive has already failed.

Security & Windows Support

I think I’ve been scammed—can you help? Yes. We offer an urgent Scam Recovery Service. We will scan your device for remote-access tools, remove any malicious software, and provide advice on securing your accounts and identity.

Can you save my PC from the "Windows 10 End of Support"? Microsoft is ending support for Windows 10 in 2025. We can audit your current machine to see if it’s compatible with Windows 11. If not, we can often upgrade the internal components to make it compatible, saving you the cost of a brand-new laptop.

Business IT Support

What IT services do you offer for small businesses? We provide "IT Department as a Service" for startups and small teams across Essex and the UK. This includes:

  • Professional Email: Google Workspace/Microsoft 365 setup.

  • Security: 1Password team management and GDPR essentials.

  • Onboarding: Setting up new staff with the right hardware and access.

  • Websites: Simple, high-performance starter sites for new businesses.

Do you offer ongoing monthly support? Yes. We offer flexible monthly retainers so you have a local tech expert on hand whenever things go wrong, without the cost of a full-time IT manager.

General & Payments

What payment methods do you accept? We accept all major Debit/Credit cards, Bank Transfers, PayPal, Apple Pay, and Google Pay.

Are you insured? Yes. LaunchLayer is fully covered by Public Liability and Professional Indemnity insurance for your peace of mind.

How do I get a quote? The fastest way is through our Contact Page or a quick phone call. Tell us the make and model of your device and the issue you’re facing, and we’ll give you an initial estimate immediately.

Why this is better for you:

  • Keyword Density: "Computer repairs near me," "MacBook resets," and "Windows 11" are added to capture more search traffic.

  • Objection Handling: It addresses the "I've been scammed" and "Mac support" fears immediately.

  • Value-Led: It explains why an SSD upgrade is good (saves money vs. buying new).