Frequently Asked Questions

PC & Laptop Repairs

What services do you offer?
We provide local PC and laptop repairs in Wickford, Basildon, Rayleigh, Billericay, Southend and Brentwood. Services include:

  • Free diagnostics and troubleshooting

  • Performance upgrades (SSD & RAM)

  • Virus, malware & scam removal

  • Thermal cleaning and fan noise fixes

  • Windows resets & reinstalls

  • General fault finding and optimisation

Do you offer repairs near me?
Yes — we cover Wickford, Basildon, Rayleigh, Billericay, Southend and Brentwood. Free collection and drop-off are included with all PC repair and laptop repair services.

How much do your services cost?
Repairs start from £40. Most upgrades and fixes are clearly listed on our Services page.

What’s your typical turnaround time?
Diagnostics are usually completed within 24 hours. Most laptop and PC repairs take 1–3 days, depending on parts availability.

Do you offer remote support?
Yes — ideal for software troubleshooting, Windows errors, and optimisation. No home visit needed (unless you’d prefer one).

Do you use genuine parts for repairs?
Absolutely. Whether it’s a laptop screen replacement, SSD upgrade, or RAM upgrade, we use trusted suppliers so your repair is reliable and covered by warranty.

Why do parts sometimes cost more than online?
Our pricing includes more than just the part:

  • Procurement & compatibility testing

  • Warranty support (we handle replacements if needed)

  • Installation & setup — your system is tested and running properly before it’s returned

Is my data safe during repairs?
Yes. We take data privacy seriously and never wipe or reset a device without consent. We also offer data backup and recovery services if needed.

Business IT Support

What business IT support services do you offer?
We provide nationwide IT consultancy and small business IT support, including:

  • Domain & email setup (Google Workspace)

  • Simple websites and starter kits

  • User/admin onboarding

  • Device security & GDPR essentials

  • Ongoing monthly support

Can you help with domain and email setup?
Yes — we handle domains, Google Workspace setup, and onboarding to get your business online quickly.

Do you offer GDPR support?
Yes — from ICO registration guidance to privacy documentation and secure data storage mapping.

What’s included in your Full Starter Kit?

  • Domain & email setup

  • Website build

  • User onboarding

  • 1Password setup

  • GDPR essentials

Do you offer ongoing support?
Yes — flexible retainers covering IT troubleshooting, consultancy, and business IT support across the UK.

What’s your pricing like?
Starter services begin at £100, with tailored packages available for ongoing support.

General

What payment methods do you accept?
We accept bank transfer, debit/credit cards, PayPal, Apple Pay, and Google Pay for all repairs and IT services.

How do I get started?
Contact us by phone, email, or through the Contact page. We’ll talk through your needs and, if it’s a repair, book a free diagnostic.

Are you insured?
Yes — LaunchLayer is fully insured with public liability, professional indemnity, and legal cover for peace of mind.