Why Free Diagnostics Work (and What to Expect When You Book One)
There’s a reason we offer free diagnostics at LaunchLayer, and it’s not just a gimmick. It’s how we make tech support feel normal, approachable, and worth doing before your laptop reaches the point of no return.
Most people wait too long
If you’ve ever ignored a slow startup, a dodgy fan noise, or the screen flickering once and then never again, don’t worry—that’s normal. Most people wait until something breaks completely before asking for help. By then, it’s often more work (and more cost) than it needed to be.
That’s where the diagnostic comes in.
So what is a diagnostic?
It’s a simple checkup. You bring the machine in (or I collect it), and I run a full visual and hardware inspection. No commitments. No fixes done. No fees charged.
I’ll check:
How hot it’s running
Fan and airflow behaviour
System updates and version compatibility
Battery condition (for laptops)
Any obvious physical wear or faults
Any performance slowdowns or noise patterns you’re seeing
Then I’ll tell you what I’ve found and what your options are—from “this just needs a clean” to “time to consider a replacement” (and everything in between).
Why free?
Because I want you to know the facts before you commit to a fix. It’s that simple.
Some people worry they’ll be sold something they didn’t ask for. Others assume “free” means rushed or incomplete. But here’s the thing. When you know what the problem is, you’re more likely to make a smart decision and trust us again if something else goes wrong later.
Diagnostics take time, but they also build trust. And that’s what keeps local businesses like this running.
What happens after?
If the fix is simple (like a clean or a part swap), I’ll quote it up. If the fix isn’t worth it, I’ll say that too. There’s no pressure either way. You can walk away with your machine and a better understanding of what’s going on, or you can leave it with me to sort out.
Either way, it’s a win.
Summary
Free diagnostics make tech support less stressful. They remove the guesswork, help you plan ahead, and often catch issues before they get expensive. And if you do need work done, we’ll be ready to help—fairly, clearly, and without any fluff.
